Senior Supply Chain Coordinator
Service > Global Service Supply Chain > SSCBP Order Handling
A Supply Chain Coordinator is responsible for order management to support internal customers, resolving customer issues and acting as first point of contact to the SBU for supply chain management. The Supply Chain Coordinator must ensure Supply Chain & Repair (SCR) is meeting delivery targets and provides analysis and customer feedback to procurement, forecasting and warehousing to ensure customer needs are met. Global Service, Supply Chain & Repair, SSCBP, Order Handling: Service Order Handling has the responsibility to on time delivery of materials to service for scheduled & unscheduled services to Wind Turbines. We are looking for a person who would handle urgent orders from SSCBP which are placed to Global Warehouses from different regions.
Responsibilities
- Act as the primary point of contact to all customers in the Regions for Spares & Tools
- Responsible for "Down Turbine" order management, communication, and results - High Urgency. Participate in daily turbine down call, interface with Site managers and Service managemento Monitor delivery note creation and to the warehouse to ensure same day shipment to meet agreed delivery expectations
- Develop and monitor process of "Return" of inventory from site.
- Independently analyze return requests including stocking levels calculations and financial impact
- Provide recommendation on return material to accept
- Transact return orders and ensure timely delivery to warehouse
- Manage receipts of direct ship/drop ship orders and delivery note processing to ensure correct inventory level.
- Engage technical resources within SPR and SBU to identify issue resolution.
- Liaise with Technology and PLM
- Provide customer support by following up on orders to optimize delivery to the customer.
- Work directly to determine urgent expediting requirements
- Receive, Process and Close NCR's
- Process or redirect construction PR's
- Support Construction container process orders
- Process Tool Service/Repair/Recalibration requests
- Process Site to Site Tooling requests
- Measure and report KPI's associated with customer service level support for the defined region.
- On-time delivery
- On-time confirmation
Qualifications
- Bachelor's degree or equivalent work experience required.
- 4-7 years of experience from a global international supply chain function within customer service, order Mgmt./Fulfillment and/or spare parts /service environment
- Hands on experience in applying supply chain principles and methods including reporting.
- 3 or more years of ERP/MRP Experience, SAP experience preferred.
- Strong computer skills including proficiency in MS Word, Excel; MS Access
Competencies
- Cross cultural understanding is necessary.
- Advanced verbal and written communication skills in English.
- Expert stakeholder management skills
- Working style is well structured, proactive, innovative and persistent.
- Ability to communicate complex supply chain information in a simple and transparent manner.
- Good system and business understanding
- Willing to work in Shifts.
What We offer
We offer an exciting job with excellent opportunities for professional and personal development in an inspiring environment at an established producer of wind turbines. We highly value initiative, responsibility and the right balance between creativity and quality in all solutions.You will become part of a highly professional environment with a solid business commitment. Our working environment is informal, and you will get a unique opportunity to influence your own position in a rapidly developing environment.
Additional Information
The work location is in Chennai, India.
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 30th Apr 2024.
Learn more about Vestas at www.vestas.com and follow us on our social media channels.
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About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.