Supporter Care & Administrative Assistant

Cornwall Wildlife Trust HQ, Five Acres, Allet, Truro, Cornwall , TR4 9DJ

We are looking for an organised, conscientious, and friendly individual to join our Fundraising and Communications Team, providing administrative support while contributing to the smooth-running of our Supporter Care Team.

• Supporter Care Team role - to be the primary contact point for supporters, and prospective supporters of the Trust. The team underpins the work carried out by the wider Fundraising and Communications Department by managing the income processing, fulfilment, and administration of all fundraising campaigns and activities.
• Supporter Care Team aim – to provide a 5* service to our supporters, leaving them with a personal, positive experience which relates in long term support of the Trust.

Main responsibilities:

• Assisting with membership administration during peak recruitment times, such as half-price January sale, warm lead conversion campaigns and door drops.
• Supporting with donation administration during peak times, such as Giving Tuesday and the launch of appeals.
• Dealing with enquiries from supporters by phone and email in a friendly, helpful and efficient way (this includes helping monitor team inboxes).
• Ensuring that monthly KPIs are recorded and reported.
• Ordering, signing out and recording returns of equipment and clothing used by our membership recruitment team.
• Assisting with the planning and delivery of events organised by the team.
• Promoting and supplying our annual Wild Cornwall calendar to retailers in Cornwall.
• General team support, particularly for the Director of Fundraising and Communications. This could include (but is not limited to) booking rooms, ordering equipment, coordinating team meeting agendas, and recording team meeting actions and minutes.

This is a 12 month fixed term appointment.

For more information, please download the attached job description.

Benefits:

• Cornwall Wildlife Trust operates excellent TOIL and flexible working policies.
• Enhanced company holiday entitlement – starting at 25 days plus bank holidays and rising to a maximum 30 days over a period of time (1 day extra for each year worked after 4 complete years served)
• All employees have access to the Employee Assistance Programme (24/7 counselling service) and Employee health and wellbeing portal
• Free onsite parking at Five Acres and King Edward Mine sites
• Cycle to Work (salary sacrifice) Scheme
• Stakeholder pension scheme

How to Apply:

Please send your CV and supporting statement outlining your suitability against the person specification to recruitment@cornwallwildlifetrust.org.uk by midnight on Sunday 25 February 2024.

Interviews will be held on Tuesday 5 March 2024.

To discuss the post please contact Andrea Toy, Supporter Care & Admin Manager andrea.toy@cornwallwildlifetrust.org.uk

We reserve the right to close this advert early should we receive sufficient applications for the role.

Equal Opportunities:

We are committed to ensuring transparent and non-discriminatory recruitment and employment. As a progressive charitable organisation, we champion equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristic.

Disability Confident Employer:

At Cornwall Wildlife Trust, we are dedicated to fostering an inclusive workplace that values diversity and champions the unique talents of every individual. As a proud Disability Confident Employer, we are committed to creating an environment where everyone, regardless of ability, can thrive and contribute to our collective success.

As part of our commitment to accessibility, we offer alternative formats for the application process, ensuring that individuals with varying needs can apply with ease. Whether you prefer an alternative application form, Braille, large print, or any other format that suits your requirements, we are here to accommodate you.

Moreover, our interview process is designed to be supportive and considerate. We understand that everyone has different requirements, and we are committed to making reasonable adjustments to ensure a comfortable and accessible interview experience. If you have specific needs or preferences, please let us know in advance, and we will do our utmost to accommodate them.

By choosing to be part of our team, you are joining an organisation that prioritises inclusivity and values the unique contributions of every team member. We celebrate diversity and recognise that our differences make us stronger. Apply now to embark on a journey with us, where your abilities are celebrated, and your individuality is embraced.