Duty Manager - College Lake
College Lake,
Upper Icknield Way, Bulbourne, Tring, Buckinghamshire, HP23 5QG
Contact details
Please apply via the link. Queries should be directed to recruitment@bbowt.org.uk
Duty Manager
Salary: £9,995 (pro rata) per annum(£24,988 FTE)
Contract: Permanent
Hours: 14 hours per week. Worked as 2 days per week, on a 3-week rota basis, to include one weekend and occasional bank holidays. Ad hoc additional hours may also be available.
Based: College Lake, Tring.
The Berks, Bucks & Oxon Wildlife Trust has a vision for “more nature everywhere, for everyone”. We’re working hard to create an inclusive culture, where everyone feels they belong. This includes you being comfortable bringing your whole self to work, and us co-working with the diverse communities we serve to ensure we are meeting everyone’s needs.
The Duty Manager will support the vision by providing a positive experience to visitors of College Lake and increasing the engagement of people with nature.
College Lake Visitor centre provides information and learning on the reserve’s history, conservation activities and wildlife, guided walks, a café and shop. Activities are supported by a team of Volunteers.
What you’ll be doing
- Providing a positive experience for visitors to the centre
- Promoting and engendering excellent customer service and handling issues in a professional manner
- Opening and closing the centre
- Coordinating staff and volunteers during the shift to adapt and respond to changing circumstances as required
- Helping ensure the centre is kept up to the high standards of tidiness and cleanliness required
What we’re looking for
- Ability to deal with the public, and volunteers in a friendly and professional manner in a variety of situations
- Excellent organisational skills
- Ability to handle cash accurately
- Ability to work under pressure
- Ability to complete Level 2 Food Safety certification, First Aid at work and Fire Marshal training
This post will be DBS checked at basic level. A criminal conviction will not necessarily be a bar to obtaining the position. BBOWT will not unfairly discriminate on the basis of criminal convictions. BBOWT’s policy regarding this matter and the Disclosure and Barring Service Code of Practice are available on request.
For all your hard work you can expect a great rewards package in return. In addition to being part of a friendly, skilled and knowledgeable team, passionate about making a difference, when you work for us, you’ll also receive
- Generous annual leave entitlement with paid birthday leave, balance days, urgent personal business leave and generous occupational sick pay
- Enhanced maternity, paternity, and family-friendly policies
- Flexible working to achieve work-life balance
- Salary exchange pension with generous employer contribution
- Learning & Development Programme for all
- Wellbeing initiatives including qualified Mental Health First Aiders, YuLife benefit package - access to immediate and confidential help for any work, health, or life matters; 3x life assurance, online GP access, discounts and trade YuCoin points for gift cards
- Salary sacrifice Cycle scheme & Electric Vehicle scheme
- Membership to BBOWT’s, and The Wildlife Trusts’, Staff Network Groups for social interaction, peer support, mentoring and personal development