Service Engineer, Industrial Storage
The Tesla Energy Product and Service Engineering team is looking for a passionate, collaborative, and skilled Product Engineer to join the team to support the explosive growth of our Industrial Storage fleet. As the Industrial Storage fleet grows, Tesla is also committed to having an industry-leading uptime in our deployed fleet of commercial and utility scale batteries. We use data collected from our highly connected systems to find problems before the customer does and to systematically eliminate the causes of downtime. The Industrial Storage team is seeking a product engineer to lead the identification and root cause of design, process, firmware and software failures in our fleet of energy storage systems. You will work with a team of engineers to diagnose why the power converters, battery modules, digital control systems, heating and cooling systems in Tesla’s industrial batteries occasionally malfunction. Once the root cause has been identified, you will lead the effort to devise corrective actions that will prevent these failures from reoccurring. Ultimately, you will be responsible for improving the uptime in Tesla’s stationary batteries used by commercial and utility scale customers in grid connected and microgrid applications. To be successful, in this role you will need to be skilled at troubleshooting electronic systems, mechanical systems, and computer networks in person and remotely. You should be comfortable developing your own code, manipulating SQL data, and working in the lab. If you are a “maker” that loves to solve problems, this is the role for you.
What You’ll Do- Troubleshoot and resolve hardware, software, and firmware issues that cause downtime for Tesla’s Industrial Storage customers
- Lead cross-functional efforts to drive actions with manufacturing, design, field service, and the technical support teams as required to systematically prevent known issues from reoccurring
- Mine data logged by Tesla’s Industrial Storage fleet to define the fingerprint for a failure mode and utilize Tesla automation tools to programmatic diagnosis and react to future occurrences of that failure mode
- Define the actions that need to be taken by the field service and technical support teams when a specific failure mode occurs, publish those actions in Tesla’s Service tools, and develop any specialized training required to complete those actions
- Quantify the benefit of a product or manufacturing improvement opportunity and work with the engineering and manufacturing teams to implement the improvement for existing and future products as appropriate
- Provide support on escalated customer cases from around the world to minimize system downtime for Tesla’s customers
- Explain the root cause and resolution of issues to commercial and utility customers as needed
- Work with field service and technical support teams to create the documentation and training necessary to commission, operate, repair, and service Tesla’s Industrial Storage products installed globally
- Maintain the list of serviceable parts currently available for all Industrial Storage Products and provide engineering guidance on the replacement strategy for obsolete parts
- Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or equivalent experience
- Experience using Python or equivalent for data analysis on very large databases
- Strong engineering fundamentals and intuition, applied to firmware/software-enabled systems
- Prior experience troubleshooting electrical, system, firmware, or process failure modes
- Proven cross-functional leadership and collaborative skills
- An excellent attention to detail and an ability to produce clear and concise written documents and diagrams.
- Experience with battery systems and power systems is a plus
- Knowledge of CAN Bus communication is a plus
- Experience with managing or maintaining equipment running Linux based applications is a plus
- Work travel to customer sites as well as our manufacturing and engineering facilities in the US is expected to be around 15% for this role
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
$84,000 - $300,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.