Claims Supervisor
Job Category
Finance
Location
AUSTIN, Texas
Req. ID
230610
Job Type
Full-time
Tesla participates in the E-Verify Program
What to Expect What You’ll Do What You’ll Bring
A Claims Supervisor/Team Lead coaches and develops a team of 8-10 Claims Representatives/Specialists responsible for the management, investigation, and resolution of claims, ensuring a high-quality work product, while continuously developing talent by assisting with the selection of top talent. The Team Lead/Supervisor promotes a culture of claims customer service excellence where all are committed to providing a differentiated customer experience.
- Leads and develops a team of Representatives/Specialists ensuring the quality, accuracy, and timely resolution of claims that may include up to high exposure/complex cases
- Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills
- Promotes claims customer service excellence by building empathy and passion for the customer experience that meets or exceeds customer expectations
- Proactively assists in selecting top talent, delivering continuous coaching, and rewarding and recognizing employees to reinforce behavior that ensure service excellence
- Monitors the work of team members to ensure reserves are adequately set and customer expectations are surpassed
- Analyzes any problematic trends and takes steps to avoid recurrence, appropriately escalating issues if needed
- Promotes a culture committed to identifying process efficiencies to continuously improve how work is completed
- Supervisory, organizational, and interpersonal skills
- Comprehensive knowledge of legal liability, general insurance policy coverage and the State`s Tort Laws
- May perform other responsibilities as assigned
- Adjuster licensing required
- 5+ years directly related work experience.
- Bachelor`s degree or equivalent work experience
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.