Operator, Security Operations Center
About Rivian:
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary:
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
The Security Operations Center (SOC) Operator plays a key role in Rivian’s Security Operations Center, a 24/7 operations center, which provides security monitoring, dispatch, and incident support to all Rivian facilities. As the primary point of contact for security issues and incidents that occur at the Rivian facilities, the SOC plays a key role in both operational security and facility safety. In partnership with a contingent workforce, the SOC Operator uses various technical security systems and monitoring software to detect, triage, and dispatch responders to both routine and emergency situations. Additionally, the SOC Operator provides real-time incident communications support to security leadership and other stakeholders.
Responsibilities: - Answer security-related inquiries and intake reports of security/safety issues with professionalism and calmness.
- Monitor and operate technical security systems (access control, video management, etc.) to detect and respond to potential security issues.
- Coordinate emergency responses to workplace violence, medical emergencies, fires, and other critical incidents.
- Evaluate the impact of security incidents and prepare clear and concise communications to security management and other stakeholders.
- Provide basic operational supervision of the SOC’s contingent workforce and serve as an initial escalation point for questions/guidance.
- Assist in investigations through video surveillance reviews and access control record retrieval.
- Assist with the creation of training materials for the team including but not limited to job aids, reference materials, and knowledge checks.
- Positively contribute to a culture that maintains a high level of employee satisfaction and retains a skilled and motivated workforce.
- Maintain familiarity with all SOC procedures, layouts of covered facilities, security programs and associated policies.
- Ability to work 3rd shift - 10:00pm-6:30am (initial training to take place during standard business hours).
- Integrity and professionalism.
- 3+ years of experience working in a Security Operations Center, Public Safety Answering Point (PSAP), watch center, or similar environment.
- Associate’s degree preferred, security, law enforcement, emergency services, or military experience beneficial.
- Ability to accurately type a minimum of 40 words per minute and successfully pass pre-hire skills assessment.
- Strong organizational and multitasking abilities.
- Excellent customer service skills and ability to work independently.
- Positive attitude with exceptional verbal and written communication skills.
- Comfortable using radio and mass-notification systems.
- Proficiency in Microsoft Office 365 or Google Workspace.
- Problem-solving skills in high-pressure situations.
- Ability to interact effectively across all organizational levels.
- Willingness to work nights, weekends, and holidays as needed.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.