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Overview:
You’re passionate about a zero-emissions future and want to build something special. You want to own your space, but work with talented, like-minded people on important projects. The pace doesn’t scare you; it excites you. Quality and integrity matter to you.
We feel exactly the same way. Drive Forward. Introduce yourself to us and let’s start a conversation.

A Customer Success Lead (CSL) supports customers as they transition from sales prospects to active users of Nikola products. They are focused on customer satisfaction, loyalty and building close, long-term client relationships.

Responsibilities:
  • Serve as the primary interface to manage and resolve customer questions and concerns.
  • Project management, executing customer onboarding processes.
  • Build strong relationships with customers.
  • Work closely with the Nikola Sales, Service and the Dealership network teams to share customer insights.
  • Maintain a comprehensive, up-to-date knowledge of Nikola products and services.
  • Maintain a thorough, up-to-date knowledge of Nikola competitors and the relative differences between products and services.
  • Support the maintenance and development of tools, analytics, and processes to support the Nikola portfolio.
Qualifications:
  • At least 3 years of fleet/transportation operations experience.
  • Class A or B CDL is required
  • Bachelor’s degree in a relevant field is highly preferred.
  • Strong project management skills with robust organizational and time-management stills.
  • Strong analytics skills, with the ability to identify trends and make data digestible and actionable according to the customer’s requirements.
  • Outstanding multi-task management skills across a varied set of responsibilities.
  • Strong empathy for customers and passion for revenue and growth.
  • Strong teamwork and cross-group collaboration skills.
  • Ability to build credibility and trust by understanding and addressing customer requirements and expectations.
  • Effective communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel.
  • Willingness to travel 50% or more based on customer needs.
  • Successful candidates will be innovative, persuasive, and have a genuine curiosity in their client’ business; goal and results oriented, optimistic, value-added mindset, proactive and easily adapts to change in a fast-paced environment.

ABOUT NIKOLA
Nikola Corporation is globally transforming the transportation industry. As a designer and manufacturer of zero-emission battery-electric and hydrogen-electric vehicles, electric vehicle drivetrains, vehicle components, energy storage systems, and hydrogen station infrastructure, Nikola is driven to revolutionize the economic and environmental impact of commerce as we know it today. Nikola Corporation is headquartered in Phoenix, Arizona. For more information, visit www.nikolamotor.com

Candidates must have current U.S. work authorization or be TN eligible from Mexico or Canada. This position is not eligible for CPT or OPT.

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EEO Statement: Nikola Corporation™ is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity, medical condition, pregnancy, veteran status, genetic information or any other classification protected by state or federal law.