IT Service Desk Administrator
Avionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft, complying with the most rigorous software engineering standards in the world. Job Overview:
Responsibilities:
Your Reward for Greatness
An IT Service Desk Administrator would operate primarily within the ticket system providing Tier 1/2 support for end user ticket request, remote software installs, hardware warranty requests, and basic diagnostics to escalate to tier 2/3 administrators. Operating in conjunction with the IT Site Administrators team as on-site resources to troubleshoot, implement, and deploy organization needed systems.
Infrastructure
- Zoom & Microsoft Teams room AV administration, deployment, and vendor management
OS Management
- Install and upgrade computer components and software as needed by team
- Lead desktop, laptop, and test system support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
- Responsible for operation and management of multi-OS device management systems to deploy security updates, OS updates, and software.
Service Desk Ticketing
- Manage service queues and route tickets to IT Site Administrators as appropriate for higher tier support
- Manage and order inventory as needed
- Remote software installation
- Responding or active presence in Slack channels
- Generating Dell warranty support requests
- Contractor form request fulfillment
- Diagnosing issues with computer software, peripherals
- Associate's or bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
- 1- 3 years of IT service administration experience
- Basic knowledge of server systems, software & hardware deployment tools, and networking protocols
- Basic knowledge of scripting languages and automation tools
- A proven track record of developing and implementing IT strategy and plans
- Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols
- Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences
- Must be fluent in verbal and written English
- IT Certs: CompTIA A+, Linux+, MS MCSA, MTA, Apple ACSP
- Experience with Jira Service Desk & Integrations
- Experience with R&D Test system environments
- Experience with Intune / JAMF / Landscape MDM
Your Reward for Greatness
Stay fresh with our Flexible Schedule- Get a mid-year bonus!
- Stay at home with our Telecommuting Options
- Lunch is on us when you are at the office
- Step up your English with paid classes!
- Get Training/Tuition subsidies for online learning
- Stay connected with our Internet Subsidy
- The Gym Subsidy should keep you fit and relaxed!
- Get there on time and effortlessly with the Transportation Subsidy
- Go places with our Travel Opportunities across the US!!
- Stay healthy with our Medical Health Plan
- Spend more time with your loved ones with our Additional Personal Time Off (increased by seniority)
- Join our aviation club, fly our airplane and eVTOL simulators, go flying with our pilots!