GREENPEACE AUSTRALIA PACIFIC

Are you looking for that next exciting step in your career progression? That dose of daily achievement knowing you have made a tangible difference. Well look no further! We’re in the market to hire a passionate, inspiring and highly motivated Call Centre Manager.

This is a full-time, fixed-term position for a 12-month contract.

ABOUT US

Greenpeace Australia Pacific (GPAP), as an independent campaigning organisation, creatively and peacefully shines a light on the urgent environmental challenges facing our planet. We don’t shy away from the tough issues, exposing global environmental problems, and developing solutions for a green and peaceful future. Our TeleFundraising Team plays a key role in enabling this to happen, focusing on bringing in critical financial support to maximise the impact of our campaigns. We are looking for a talented Call Centre Manager to lead and inspire a dedicated team of fundraisers.

ABOUT YOU

Leadership opportunities like this don’t come along very often and the person we are most interested in will need to have bundles of positive energy. We want someone special who arrives at work each day and has a drive and passion to inspire the team to daily success. Your passion for our mission will be infectious, you are a skilled communicator and most importantly you are able to lead and inspire a high performing telefundraising team.

To excel in this role, you will possess:

• Outstanding sales or fundraising team engagement skills, with a strong focus on putting the supporter experience at the heart of every call
• Self-drive, a positive attitude, and the ability to motivate others
• Excellent communication and interpersonal skills
• The ability to deliver and exceed fundraising targets, whilst working in a face-paced, call centre environment
• Experience with dialler software and blending various campaigns
• A minimum of 2 years' experience in a similar role
• Experience in delivering effective coaching and staff development plans
• A sound knowledge of recruitment pipelines, how to maintain budgeted staffing levels and the ability to identify talent and onboard successfully within an induction matrix

We are seeking an inspirational people manager with a proven track record in recruiting, training, and leading high-performance sales or fundraising teams and want to hear about your past successes.

THE ROLE

• Providing day to day leadership of the call centre, ensuring the team is motivated, calling standards are met and driving the team to KPI success
• Supporting fundraiser development with inspiring coaching and training programs
• Conducting recruitment pipeline interviews, hiring quality candidates, training new starters and maintaining our budgeted headcount
• Providing robust performance management processes in-line with our philosophy of always providing our fundraisers with the tools they need to succeed
• Reporting of primary performance indicators to key stakeholders
• Savvy analytical skills to deliver performance on file management through our calling software

WHAT WE CAN OFFER YOU

• A role with the most well-known brand in the environmental NGO space, and the strength of the 50 years of Greenpeace behind you
• A great work-life balance including a 35 hour work week, integrity framework and generous leave conditions
• A incredible brand new office space that has just opened up in Rosebery
• A culture that celebrates inclusivity, belonging and diversity and
• An annual health allowance

Annual full-time salary: $112,948.22 per annum + 11.5% superannuation per annum.

HOW TO

Research shows that candidates from underrepresented groups (Aboriginal and Torres Strait Islander peoples, People of Colour, women, non-binary and gender diverse people, LGBTQIA+ communities, and people living with a disability) often don’t for roles if they don’t meet all the criteria – unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to if you’re interested; we’d love to know how you can amplify our team with your unique experience!

To be considered for this position, applicants must have current working rights for Australia.

We respectfully request that Recruitment Agencies do not submit applications for this position.