IT Analyst

Primary function is to serve as a Support Analyst for Oracle Transporation Management Cloud in the maintenance, configuration and enhancement of both systems. Provide guidance to onshore/offshore Level I support resources and serve as Level 2 support to drive timely incident resolution consistent to SLA. Responsible for analysis and evaluation of user business problems and development of system recommendations to meet requirements including problem definition, evaluation of requirements, configuration, testing and implementation

Experience:

Minimum 2 years of related work experience with Oracle Transportation Management Cloud and Oracle ERP cloud is preferred. (Fresh graduates who are agile, willing to learn and highly motivated are encourage to apply)
Minimum 1 or more ERP full lifecycle implementation
Knowledge of ERP relevant module(s) required

Education:

Bachelor’s degree in Computer Science/Information Technology or equivalent
- Understanding of setup and/or master data for regions, lanes, rates, locations, item master, location master, service providers & carriers calendars
- Experience in creating screen sets and menus, manager layouts, user configurations, and workbench designs.
- Creation of Order release via PO/SO/TO in ERP
- Creation of Buy Shipment
- Creation of Shipment Groups for Ocean Bookings
- Booking Process (create, update, cancel)
- Tender Process & Shipment Plan update to ERP/EDI
- Tracking Event/Milestone Updates to Shipments
- POD Event and Update to ERP
- Attaching shipment documents (POD)
- Invoice Creation
- Invoice Approval and Voucher Transmission to ERP-Financials
- Knowledge of EDI Transactions from 3PL
- Experience in managing integration from Oracle Cloud Transportation MGMT to Oracle ERP and Oracle Cloud WMS
Ability to manage projects from conception to implementation using a mix of internal, external and off-shore resources.
Ability to manage, direct and plan the proper method to roll out upgrades, enhancements, and code changes.
Experience with system integration.
Demonstrated ability to prioritize and handle multiple issues and tasks simultaneously, whether working independently or with other people.
Demonstrated ability to communicate status effectively to all stakeholders.
Demonstrated ability to write reports and queries from multiple data sources. Drive end-user reporting abilities so business users can access accurate, relevant, and timely information for improved decision making.
Experience in documenting processes, specifications, and work instructions.
Experience in working in 24/7 manufacturing or utilities operation a plus.
Proven interpersonal skills.
Ability to work with global customer base. Need to be available to work in various time zones such as Americas, APAC and EMEA as needed
Basic proficiency in writing queries in Oracle ERP, SQL, Crystal or equivalent
Basic proficiency in MS Office – VISIO, Excel (pivot table, charting, macros)

Required Skills:

In-depth knowledge of Transportation MGMT best practices (both business processes and Oracle transactional processes).

Essential Functions & Responsibilities:

Primary Responsibilities:

Act as Level 2 support in resolving complex incidents and to provide guidance to Level 1
Review tickets by frequency and categorization to identify patterns for potential improvements
Liase with global IT counterparts to ensure alignment and awareness of changes
Participate in solutioning, blueprinting, creating functional specs, configuring, testing, implementing and providing go live support
Work with cross-functional project teams to include relevant module requirements in broader projects
Interface with business partners to understand issues or challenges on hand to derive timely solutions
Work with process owners and SMEs to review/improve current processes
Document ERP relevant module processes and transactions in support of processes defined by functional unit process owners
Perform medium to complex functional configuration tasks for ERP relevant modules to develop prototype solutions to business requirements and to implement fixes, changes, and enhancements
Provide guidance in test cases creation and execution of test cases
Maintain effective and cooperative working relationships with process owners, functional and technical team members, and users
Document processes, specifications, working instructions and solutions to drive the creation of support knowledge base system

Key Competencies:

Takes responsibility for understanding business requirements, collecting data, delivering analysis and problem resolution. Identifies, evaluates and recommends options, implementing if required. Collaborates with stakeholder groups, as part of formal or informal agreements. Seeks to fully address business needs and that proposed solutions are properly understood and appropriately exploited.
Analyses business processes; identifies alternative solutions, assesses feasibility, and recommends new approaches. Contributes to evaluating the factors which must be addressed in the change program. Helps establish requirements for the implementation of changes in the business process.
Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organization change. Conducts investigations at a high level for strategy studies, business requirements specifications and feasibility studies. Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks. Identifies stakeholders and their business needs.
Facilitates scoping and business priority-setting for change initiatives of medium size and complexity. Contributes to selection of the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to source. Discovers and analyses requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate. Obtains formal agreement by stakeholders and recipients to scope and requirements and establishes a base-line on which delivery of a solution can commence. Manages requests for and the application of changes to base-lined requirements. Identifies the impact on business requirements of interim (e.g. migration) scenarios as well as the required end position.
Designs and manages tests of new/updated processes. Specifies test environment for whole life-cycle testing (e.g. using model office concept). Manages selection/creation of relevant scenarios for testing and ensures that tests reflect realistic operational business conditions. Ensure tests and results are documented, reported to stakeholders and are available for specification of user instructions. Highlights issues and risks identified during testing to business stakeholders. Provides specialist guidance and advice to less experienced colleagues and users to ensure that test is conducted in an appropriate manner.
Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for deterioration in service.

Please note: potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role. All candidates receiving an offer of employment must successfully complete a background check, pre-employment drug screen, and any other test that may be required for the role.

Equal Opportunity Employer Statement: First Solar Inc. is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

IT Analyst

First Solar

Kuala Lumpur, Malaysia