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Are you a force for good? Does the opportunity to devote your talents to a cause much greater than yourself excite you? The Arbor Day Foundation is a place where you can do work that matters, with people who care. As we say at the Foundation: life is short, love where you work.

As one of the world's largest conservation organizations, the Arbor Day Foundation inspires people to plant, nurture, and celebrate trees. We help others understand and use trees as a solution to global issues (like air quality, water quality, climate change, deforestation, poverty, and hunger) that are critical to survival.

Join the Arbor Day Foundation to lead a team driven to create meaningful, multi-channel experiences for our members. Were seeking an inspiring and innovative leader who will shape the future of customer engagement, using digital strategy, data-driven insights, and thoughtful collaboration to create lasting value for our individual supporters.

You Have:

  • Passion. For the Foundations mission, nature, environmental stewardship, and people.

  • Experience in customer engagement leadership. With 5+ years in customer experience, digital strategy, or multi-channel engagement, youre a pro at aligning business goals with impactful customer solutions.

  • Team-building expertise. Youre skilled in managing and developing teams across customer insights, journey design, and project management, ensuring prioritization and cross-functional collaboration.

  • A strategic mindset. From coordinating multi-channel strategies to innovating for customer value, you approach customer experience with a mix of big-picture thinking and meticulous attention to detail.

  • Analytical skills. Your data-driven approach enables you to leverage insights, continuously optimize strategies, and make informed decisions that improve engagement outcomes.

  • Collaboration and communication skills. You thrive in a collaborative environment, partnering with stakeholders to align and integrate customer journeys across digital and traditional touchpoints.

You Will:

  • Lead and inspire your team. As Director, youll guide a team focused on customer insights, journey design, and email strategy, driving a high-performance culture that supports the Foundations broader mission.

  • Shape and execute multi-channel experiences. Youll work with cross-functional partners to develop and align business objectives with multi-channel engagement strategies, ensuring every customer journey adds value and deepens their connection to the Foundation.

  • Drive innovation. Leading large-scale CX initiatives, youll champion new ways to engage customers, testing innovative approaches to enhance the value of every interaction.

  • Leverage data and insights. Through customer performance data, youll make strategic adjustments to optimize customer journeys and continuously refine our approach to delivering engaging experiences.

  • Collaborate across functions. Youll partner with key stakeholders and teams to design and execute seamless customer journeys that reflect the Foundations mission, working to keep experiences integrated across all channels.

Love Where You Work:

  • We work with purpose. If you are looking for deep purpose in how your daily work is helping to shape the planet for future generations, our work is changing the world.

  • We're in this together. A culture focused on a genuine interest in the wellbeing of others, collaboration, and the intrinsic shared purpose to do what's right. We pride ourselves on the culture we've built. We love it, and we know you will too.

  • We care about your health. We offer competitive healthcare (health, dental, vision) coverage for you and your loved ones matched with a wellness incentives program.

  • We invest in your future. Company paid short-term and long-term disability, paid parental leave, life insurance and 401k with company match are available.

  • We know the little things matter. Team members receive a monthly transportation stipend, a fully stocked kitchen, and access to a plethora of benefits at Arbor Day Farm.

  • We care about your growth. We allocate 40+ hours annually for our team members to focus on learning and development.

  • We want you to unplug when needed. We believe in taking your time off without guilt, including the week between Christmas and New Years that we close our Lincoln Campus to recharge.

  • We'll round out the experience. We put our culture first, and we host events and experiences throughout the year to show that we care about you (and your family).